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Terms & Conditions

TERMS AND CONDITIONS OF SALE AND SERVICE
("Terms and Conditions")

These are the entire Terms and Conditions of sale of all goods and merchandise (including goods supplied in connection with the provision of Services) (“Goods”) and services (“Services") supplied by ALFRIDGE PTY LTD (ACN 064 845 101) trading as Pengelly Truck & Trailer Sales & Service (all of which are hereinafter referred to as “Pengelly”) to any person, firm or company placing an order with Pengelly for the purchase of any Goods and/or Services (“the Customer”). These Terms and Conditions shall apply notwithstanding any provisions to the contrary which may appear on any order form or other document issued by any Customer.

1. GENERAL
1.1. No quotation by Pengelly shall constitute an offer. All orders placed with Pengelly shall only be accepted subject to these Terms and Conditions. Pengelly may at any time, and from time to time alter these Terms and Conditions by written notice to the Customer provided that the amendment:
(a) does not apply to any order accepted by Pengelly prior to the date of change stipulated in the notice; and
(b) does not affect the Customer's or Pengelly's accrued rights or obligations, except to the extent that the change is made to comply with a mandatory legal requirement, in which case subclauses (a) and (b) above will not apply to that change.
1.2. If a Customer cancels or alters any order or part order, whether for special goods or standard goods, or Services at any time after Pengelly has received the order then Pengelly reserves the right to charge to the Customer the costs of any special goods or materials already acquired for the order together with the cost of any labour and tooling expended to the date of such cancellation or alterations.
1.3. Goods and Services Tax (“GST”) Sales Tax or any other applicable tax or duty payable shall be paid by or reimbursed by the Customer to Pengelly on demand and the Customer shall indemnify and keep indemnified Pengelly in respect of all taxes and duties including GST arising out of any sale of Goods and/or or the subsequent use of Goods and/or Service after the sale to the Customer.

2. PRICE
2.1. Pengelly shall be entitled to vary the price of any Goods or Services at any time prior to delivery or completion if the cost to Pengelly of performing its obligations is increased or reduced by any new or amended legislation, regulation, order, directive, by-law, licence or approval or by reason of fluctuations in currency value or by any rise or fall in the amounts payable for labour, changes in the amount charged to Pengelly by its suppliers or by any cause beyond the direct control of Pengelly. No such reasonable variation shall entitle the Customer to cancel an order.

3. QUOTATIONS FOR SERVICES
3.1. Where a price quoted by Pengelly for Services is specified to be an estimate, the Customer shall pay Pengelly the amount claimed by Pengelly upon completion of the Services which amount may vary from the estimated amount and which amount shall be based upon the actual work done and materials supplied by or on behalf of Pengelly. Where the Customer has requested Pengelly to prepare a quotation for the provision of Services which requires Pengelly to perform disassembly of any existing property of the Customer (“Disassembled Property”) and the Customer does not accept the quotation, the Customer shall be responsible for all labour and associated costs and charges incurred by Pengelly in preparing the quotation. The Disassembled Property will not be reassembled following rejection of a quotation unless the Customer requests Pengelly to do so and agrees to pay Pengelly’s charges for such reassembly.

4. ADDITIONAL WORK
4.1. Where the Customer has requested Pengelly to provide Services, and additional services and tests are required in connection with the Services, Pengelly will inform the Customer whether any additional services and tests are necessary in connection with the requested Services and provide details of the usual or likely charges in relation to these additional services and/or tests. The Customer agrees to pay Pengelly's charges for performing the additional services or tests.

5. TERMS OF PAYMENT
5.1. The time specified by Pengelly for payment is of the essence and, subject to clause 6, is the payment term as specified in the invoice issued by Pengelly to any Customer or failing specification within fourteen (14) days of the date of the invoice. If the Customer fails to make any payment by a due date then Pengelly shall be entitled to, without prejudice to any other remedy, recover such monies pursuant to these Terms and Conditions.
5.2. Customers shall not be entitled to withhold payment of any account by reason of any account query, dispute or set off unless the Customer strictly complies with the dispute resolution procedure in clause 25 in relation to that account query, dispute or set off. If the Customer abandons or does not comply with the dispute resolution procedure in clause 25, the Customer must pay the account or invoice in full.
5.3. The Customer agrees to pay Pengelly administration and handling fees incurred in the normal course of business in respect of any copies of documents required or other processing involved in the conduct of the account and such fees will be charged to the Customer’s account.
5.4. If the Customer fails to make payment in accordance with Clause 5, Pengelly shall be entitled to:
(a) require the payment of cash upon delivery of any further Goods or Services;
(b) charge an interest charge at the rate of one percentum (1.00%) per month on a cumulative basis on all overdue amounts (including late payment charges amounting to the sum of any dishonour fees plus other administration related fees, other than the Price, as applied by Pengelly from time to time in accordance with its internal policy) calculated on a day to day basis on any monies due but unpaid, such interest charge to be computed from the due date for payment AND the parties agree that such interest charge is not a penalty but is a true measure of damages incurred by Pengelly. Payments received from the Customer will be credited first against any interest charge and all such fees shall be payable forthwith;
(c) claim from the Customer all costs, expenses and charges incurred on any account whatsoever including but not limited to any action taken by Pengelly to recover monies or Goods due from the Customer including but not limited to any mercantile agent’s costs and legal costs and disbursements on an indemnity basis;
(d) cease any further deliveries to the Customer of Goods and/or Services and to terminate any agreement in relation to Goods or Services that have not been delivered; and
(e) preclude Customers having overdue accounts from participating in any special deals, discounts, bonus payments, redemptions, rebates and all other incentive programs until their accounts are no longer overdue.
5.5. Goods and Services supplied to the Customer upon credit, are subject to the following payment terms:
(a) service work – payment by thirty (30) days’ net from statement date;
(b) spare parts – payment by thirty (30) days’ net from statement date;
(c) principal product sales: orders less than AUD$100,000 (excluding GST) - payment by net thirty (30) days from statement date. Orders from AUD$100,000 (excluding GST) and greater - a 20% deposit must be paid upon order and balance to be paid thirty (30) days’ net from statement date.
5.6. Pengelly may, in its absolute discretion, accept or reject payment by credit card. If Pengelly should choose to accept credit card payments, it is entitled to charge a reasonable credit card surcharge fee. Pengelly will not accept payment by American Express.

6. SPECIFICATIONS MAY VARY
6.1. Pengelly reserves the right to make any changes to the Goods found necessary due to the unavailability of Goods or which Pengelly or the manufacturer reasonably considers would improve the Goods, subject to any change not altering the function or nature of the Goods in a substantial or material way.
6.2. Specifications including (without limitation), performance, dimension and weight are approximate only and Pengelly shall not be liable for any error or inaccuracy in the specifications provided the error or inaccuracy:
(a) arises from any of the circumstances described in clause 6.1; or
(b) arises from a change made to the Goods by the manufacturer.
6.3. The Customer acknowledges that Pengelly may subcontract the performance of the Services in its absolute discretion.

7. DELIVERY
7.1. The Customer shall be responsible for the cost of any delivery made ex-Pengelly’s premises. If Pengelly is requested to arrange for delivery of Goods beyond Pengelly’s premises, the Customer shall pay the delivery charges stipulated by Pengelly from time to time.
7.2. Late Delivery
(a) Any date or time quoted for delivery of Goods or Services is an estimate only. While Pengelly shall endeavour to effect delivery at the time or times required by the Customer, time will not be of the essence and Pengelly cannot guarantee any quoted time or date for delivery.
(b) A failure to deliver on time shall not confer any right of cancellation or refusal of delivery on the Customer or render Pengelly liable for any loss or damages directly or indirectly sustained by the Customer as a result thereof except to the extent that loss or damage is caused or contributed to by Pengelly’s negligence or a substantial breach of these Terms and Conditions.
7.3. The Customer shall not be relieved of any obligation to accept or pay for Goods or Services by reason of any delay in delivery due to any strike, lockout, unavailability of materials or machinery, fires, floods, storm or tempest, transport delays, acts of God, restrictions or intervention imposed by any laws, regulations, governments or agencies thereof and any other causes beyond the reasonable control of Pengelly provided that if the delay or failure continues for in excess of forty-five (45) days, then Pengelly will offer the Customer an opportunity to terminate the relevant order, where Pengelly is able to cancel the order placed with its suppliers without penalty.
7.4. Obligations on delivery
(a) Pengelly’s obligation to deliver shall be discharged on arrival of the Goods at the Customer's nominated delivery destination, nominated transport company, nominated agent or the address appearing on the invoice.
(b) The Customer shall unload the Goods upon delivery.
(c) If the Customer is unable or unwilling to accept physical delivery of the Goods when the Goods are ready for delivery, Pengelly shall be entitled to charge a reasonable fee for any changes to the delivery or arrange for the storage of the Goods at the sole risk and cost of the Customer including all reasonable transportation, storage and other consequential costs.
(d) Pengelly may, at its discretion, make and invoice partial deliveries and each partial delivery shall be a separate sale pursuant to these Terms and Conditions.
7.5. The Customer must immediately notify Pengelly in writing if Goods or property owned by the Customer in respect of which Services are being provided (‘Customer’s Property’) is not received within seven (7) days of receipt by the Customer of Pengelly’s delivery advice or invoice (whichever is the later). Unless the Customer notifies Pengelly of any shortage within seven (7) days of receipt by the Customer of the Goods or Customer’s Property, complete delivery will be deemed to have occurred.
7.6. If, as a result of any action or inaction of the Customer, Goods or Customer’s Property is not collected or dispatched from Pengelly’s premises within seven (7) days after Pengelly notifies the Customer that the Goods or Customer’s Property is ready, Pengelly shall then be entitled to full payment notwithstanding any other payment terms agreed and Pengelly shall further be entitled to charge the Customer for additional costs including without limitation reasonable storage and/or transport of the Goods or Customer’s Property until such time as the Goods or the Customer ’s Property are delivered to or collected by the Customer.
7.7. The Customer’s address for service of notices is as specified on the face of this document or in any attached or associated documents.
7.8. If the Customer’s Property is left with Pengelly, the Customer grants a lien over such Customer’s Property to Pengelly for the value of all Goods and Services provided by Pengelly. If the Customer fails or refuses to pay the amount due to Pengelly, the Customer authorises Pengelly to sell the Customer’s Property by public auction or private sale without any further authorisation or approval, and on a period of reasonable notice (of not less than two (2) months from the date the Customer’s Property is ready for re-delivery or collection), as reasonably determined by Pengelly from time to time and otherwise subject to law. The Customer authorises Pengelly to satisfy all amounts due to Pengelly by the Customer and the costs of storage, transport, auction and sale from the proceeds of sale.

8. INSPECTION
8.1. The Customer shall examine the Goods immediately after delivery and Pengelly shall not be liable for any claim for liability for any misdelivery, shortage, defect or damage unless:
(a) where reasonable, the misdelivery, shortage, defect or damage is noted by the Customer on the consignment note: or
(b) Pengelly receives details in writing within seven (7) days of the date of delivery of the Goods.
(c) in this clause, damage or defect means a defect or damage which is reasonably capable of being identified by the Customer on inspection and examination of the Goods upon delivery.

9. LIEN
9.1. In addition to the above, all Goods or Customer’s Property shall, immediately after they come into possession of Pengelly be subject to a particular and general lien and right of detention for all moneys due to Pengelly by the Customer, whether in respect of such Goods, Services provided or otherwise.
9.2. The Customer acknowledges that Pengelly acquires a Priority Interest under section 73(1) of the PPSA without actual knowledge that the acquisition constitutes a breach of any security agreement that provides for any security interest in the Good or vehicles of the Customer and that by virtue of that section, the repairer’s lien held by Pengelly takes precedence and priority over any security interest in the Goods, Customer’s Property or vehicles of the Customer.

10. PROPERTY AND RISK
10.1. Notwithstanding delivery of the Goods or their installation, property in any given Goods shall remain with Pengelly until the Customer has paid and discharged any and all other indebtedness to Pengelly on any account whatsoever, including all applicable GST and other taxes, levies and duties. Any payment made by or on behalf of a Customer which is later avoided by the application of any statutory provision shall be deemed not to discharge the Customer's indebtedness and, in such an event the parties are to be restored to rights which each respectively would have had if the payment had not been made.
10.2. The risk in the Goods shall pass to the Customer upon delivery to the Customer or his agent or to a transport company nominated by the Customer notwithstanding that Pengelly retains ownership until full payment. The Customer must effect and maintain insurance against all insurable risks to the Goods until such time as property passes to the Customer.
10.3. Risk in the Customer’s Property shall remain with the Customer at all times, including when the Customer’s Property is in the possession of Pengelly (such as where Pengelly is performing Services in relation to the property). Pengelly will not be liable for any damage to, or claim in relation to the Customer’s Property unless that damage or claim resulted directly from Pengelly’s negligent act or omission.
10.4. Receipt by Pengelly of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised and until then Pengelly’s ownership of rights in respect of the Goods shall continue.
10.5. The Customer acknowledges that it is in possession of the Goods solely as a bailee for Pengelly until payment has been made in full to Pengelly in accordance with these Terms and Conditions and until such payment:
(a) the Customer shall be fully responsible for any loss or damage to the Goods whatsoever and howsoever caused following delivery; and
(b) the Customer shall store the Goods separately from its own goods and those of any other party and in a manner which clearly identifies the Goods, whether as separate chattels or as components, as the property of Pengelly; and
(c) the Customer shall maintain records of Goods owned by Pengelly identifying them as Pengelly’s property, of the persons to whom the Goods are sold or disposed to and of the payments made by such persons for such Goods. The Customer shall allow Pengelly to inspect these records and the Goods themselves on request.
10.6. Until payment of the Goods is discharged in full, the Customer hereby irrevocably grants to Pengelly, its agents and servants, an unrestricted right and licence, without notice to enter premises occupied by the Customer to identify and remove any of the Goods the property of Pengelly in accordance with the Terms and Conditions without in any way being liable to the Customer or any person claiming through the Customer, provided Pengelly and its agents use reasonable endeavours to minimise any disturbance to the land and premises. Pengelly shall have the right to sell or dispose of any such Goods removed or otherwise in its sole discretion and shall not be liable for any loss occasioned thereby.
10.7. Pengelly licenses the Customer to install the Goods. If the Goods are affixed to other materials, the totality thereof shall be the sole and exclusive property of Pengelly until payment in accordance with these Terms and Conditions has been made in full to Pengelly unless the other materials or part thereof are or is the property of a party or parties other than the Customer in which case the totality thereof shall be deemed to be owned as tenants in common with such other party or parties in shares corresponding to the respective amounts paid or payable by the Customer in respect of such other party or parties.
10.8. The Customer shall be at liberty to agree to sell the Goods (independently or affixed to other materials) subject to the condition that until payment has been made in accordance with these Terms and Conditions, the Customer shall sell as an agent and bailee for Pengelly and that the entire proceeds from the sale thereof shall be held in a separate account and on trust for Pengelly. If the Customer is not paid by the third party, the Customer agrees, at Pengelly’s option, to assign the Customer’s claim against the third party to Pengelly upon written request by Pengelly. For the purpose of giving effect to this clause, the Customer irrevocably appoints Pengelly as its attorney.
10.9. The right to on-sell, deal or otherwise dispose of the Goods in the normal course of trade may be revoked at any time by Pengelly and shall automatically cease if a Receiver is appointed over any of the assets or the undertaking of the Customer or if a winding up order is made against the Customer or if the Customer goes into voluntary liquidation (otherwise than for the purpose of reconstruction or amalgamation) or administration or calls a meeting of, or makes any arrangement or composition with, creditors or commits any act of bankruptcy or where the Customer is in default of any of its obligations to Pengelly.

11. CHARGE AND SECURITY INTEREST
11.1. The Customer hereby charges with payment of any indebtedness to Pengelly all legal and beneficial interest (freehold or leasehold) in land and property, other than personal property to which the Personal Property Securities Act 2009 (Cth) applies, held now or in the future by the Customer.
11.2. The Customer agrees that if a demand is made by Pengelly, the Customer receiving such a demand will immediately execute a mortgage or other instrument of security, or consent to a caveat, as required.
11.3. The Customer hereby irrevocably and by way of security, appoints any credit manager or solicitor engaged by Pengelly to be its true and lawful attorney to execute and register such instruments. Notwithstanding any other provision in this clause and in addition thereto Pengelly may lodge a caveat noting the interest given by this charge on the title of any property of the Customer whenever it so wishes.
11.4. The Customer grants a Security Interest to Pengelly in all of its present and after acquired property and in all of its present and future rights in relation to any personal property as defined in the Personal Property Securities Act 2009 (Cth).

12. PERSONAL PROPERTY SECURITIES ACT 2009 (CTH) (“PPSA”)
12.1. In these Terms & Conditions the terms “Security Agreement”, “Security Interest”, “Registration”, “Registration Commencement Time”, “Personal Property Securities Register” (or “PPSR”), “Priority Interest”, “Purchase Money Security Interest”, “Financing Statement”, “Financing Change Statement” and “Verification Statement” have the meanings given in the PPSA.
12.2. The Customer acknowledges and agrees that these Terms and Conditions constitute a Security Agreement which creates a Security Interest in all Goods and the proceeds of the sale of the Goods supplied to the Customer by Pengelly to secure any payment from time to time that becomes due and payable by the Customer to Pengelly.
12.3. The Customer acknowledges that by agreeing to these Terms and Conditions, the Customer grants a Security Interest (by virtue of the retention of title and bailment clauses in these Terms and Conditions) to Pengelly and in all Goods supplied by Pengelly to the Customer (or for the Customer’s account) and these Terms and Conditions shall apply notwithstanding anything express or implied to the contrary contained in the Customer’s purchase order. The Customer additionally agrees that Pengelly can without notice to the Customer seek Registration of its Security Interest as a Purchase Money Security Interest on the PPSR and under the PPSA.
12.4. The Customer acknowledges, agrees and undertakes:
(a) to sign any further documents and/or provide any further information (which information the Customer warrants to be complete, accurate and up-to-date in all respects) which Pengelly may reasonably require to enable perfection of its Security Interest or Registration of a Financing Statement or Financing Change Statement on the PPSR or anything also required by Pengelly to ensure that Pengelly’s Purchase Money Security Interest is a perfected security interest;
(b) to not register a Financing Change Statement as defined in section 10 of the PPSA or make a demand to alter the Financing Statement pursuant to section 178 of the PPSA in respect of the Goods without the prior written consent of Pengelly;
(c) to give Pengelly not less than fourteen (14) days’ written notice of any proposed change in the Customer’s name and/or any other changes in the Customer’s details (including but not limited to, changes in the Customer’s address, facsimile number, email address, trading name or business practice);
(d) to pay all costs incurred by Pengelly in the Registration and maintenance of its Financing Statement to enable Registration of its Security Interest (including registering a Financing Change Statement) on the PPSR and such costs -
(i) shall not exceed the regulated cost for registering or maintaining (updating) a Security Interest, as amended from time to time and/or enforcing or attempting to enforce the Security Interest created by this Security Agreement including but not limited to, executing subordination agreements; and
(ii) may be debited by Pengelly against the Customer’s account; (e) pursuant to section 157 of the PPSA, unless otherwise agreed in writing by Pengelly, to waive the right to receive the Verification Statement in respect of any Financing Statement relating to the Security Interest;
(f) to immediately on request by Pengelly, procure from any persons considered by Pengelly to be relevant to its security position, such agreement and waivers as Pengelly may at any time require;
(g) to release and hold harmless Pengelly from any liability whatsoever in the event of any dispute between Pengelly and the Customer as to whether any interest registered on the PPSR constitutes a valid Security Interest, where the registration was made in good faith by or on behalf of Pengelly;
(h) to indemnify Pengelly from any cost reasonably incurred by the Customer in amending or withdrawing any Security Interest registered by Pengelly over the Goods, where the registration was made in good faith by or on behalf of Pengelly;
(i) not to permit anything to be done that may result in the Purchase Money Security Interest granted to Pengelly ranking in priority behind any other Security Interest;
(j) that nothing in sections 125, 132(3)(d), 132(4), 135, 142 or 143 of the PPSA will apply to any agreement between Pengelly and the Customer, or the security under this agreement;
(k) to waive its rights to do any of the following or to receive any of the following notices or for Pengelly to carry out the following obligations under the following provisions of the PPSA:
(i) receive notice of removal of an accession under section 95;
(ii) receive notice of a decision, under paragraph 117(2)(b), to enforce the security interest in the personal property in the same way as the interest in the land may be enforced under land law under section 118;
(iii) received notice of any action to be taken in accordance with subsection 120(2) under section 121(4);
(iv) receive notice of intention to seize collateral under section 123;
(v) receive notice of disposal of collateral under section 130;
(vi) receive a statement of account if there is disposal of collateral under section 132(3)(d);
(vii) receive every six months statements of account until there is disposal of collateral under section 132(4);
(viii) receive notice of retention of collateral under section 135;
(ix) the Customer and Pengelly also contract out of each other provision of Part 4.3 of the PPSA, under sections 115(7) and 116(2), but only to the extent that the provision imposes obligations on Pengelly; and
(x) the Customer and Pengelly agree that neither the Customer nor Pengelly will disclose information of the kind mentioned in section 275(1) to any persons other than to Pengelly’s related parties, shareholders, advisers, financiers or bankers.

13. TRUSTS
13.1. This chapter on Trust applies if the Customer is a trustee and whether or not Pengelly has notice of the trust.
13.2. Where the Customer comprises two or more persons and any of those persons is a trustee this chapter applies to such trustee.
13.3. The Customer agrees that even though the Customer hereby enters into an agreement with Pengelly as trustee of the trust, the Customer shall also be liable personally for the performance and observance of every covenant to be observed and performed by the Customer expressed or implied in these Terms and Conditions.
13.4. The Customer warrants its complete, valid and unfettered power to enter into this agreement with Pengelly.
13.5. The Customer covenants that the rights of indemnity which it may have against the property of the trust have not been, and in the future will not be, excluded, modified, released, lost or diminished (whether by agreement, breach of trust or otherwise). 13.6. The Customer shall not, without Pengelly’s prior written consent:
(a) resign or be removed as trustee of the trust or appoint or allow the appointment of a new or additional trustee of the trust;
(b) amend or revoke any of the terms of the trust;
(c) vest or distribute the property of the trust or advance or distribute any capital of the trust to a beneficiary or resettle any of the property of the trust;
(d) permit a beneficiary to have the use, occupation, employment or possession of the property of the trust;
(e) do or permit to do an act or thing in breach of the trust which would permit the trustee to be removed as trustee of the trust;
(f) exercise or permit to be exercised a power to change the vesting date of the trust or provide for an early determination of the trust;
(g) lend any money, give any guarantee or incur any debt other than in the ordinary course of business of the trust; or
(h) pay any of the income of the trust to any beneficiary of the trust if such payment will prejudice or affect the Customer’s ability to pay all monies due to Pengelly.

14. WARRANTY
14.1. Goods supplied by Pengelly are subject only to the then applicable manufacturer’s written warranty (if any) and, except to the extent prohibited by law, all other warranties with respect to Goods are hereby excluded.
14.2. Unless stated otherwise by Pengelly in writing, in the case of Services which comprise the supply of labour that is directly related to the supply of Goods (such as labour for the installation of the Goods):
(a) the Goods component is subject only to the then applicable manufacturer’s written warranty (if any) and, except to the extent prohibited by law, all other warranties are hereby excluded; and
(b) the labour component is warranted by Pengelly to be free from defects for the same duration and subject to the same terms and conditions as the then applicable manufacturer’s written warranty applying to the Goods (if any).
14.3. Unless stated otherwise by Pengelly in writing, in the case of Services performed on Pengelly’s behalf by a subcontractor, those Services are subject only to the then applicable subcontractor’s warranty (if any) and, except to the extent prohibited by law, all other warranties with respect to those Services are hereby excluded.
14.4. Unless stated otherwise by Pengelly in writing, in the case of Services which comprise the supply of labour (and subject to clause 14.2(b), the Services are warranted to be free from defects for a period of six (6) months from the date of completion of the Services and except to the extent prohibited by law, all other warranties with respect to Services are hereby excluded. This warranty is conditional upon the following:
(a) the Customer providing Pengelly with written notice of any claim pursuant to the warranty within the warranty period;
(b) delivery at the Customer’s expense of the components to Pengelly at an address nominated by Pengelly; and
(c) Pengelly being satisfied that the Services supplied by Pengelly were defective.
14.5. If you are a “consumer” (as that term is defined in the Competition & Consumer Act 2010 (Cth) (“Act”)) then:
(a) the benefits conferred by the warranty set out in clauses 14.1 to 14.4 are in addition to other rights and remedies of the consumer under a law in relation to the Goods and/or Services to which the warranty relates; and
(b) our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
(i) to cancel your service contract with us; and
(ii) to a refund for the unused portion, or to compensation for its reduced value.
(c) you are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service; and
(d) any claim under the terms of the warranty set out in clauses 14.1 to 14.5 must be made by the Customer at its own cost by contacting Pengelly.

15. LIMITATION OF LIABILITY
15.1. These Terms and Conditions do not exclude, restrict or modify the application of any provisions of any Commonwealth, State or Territorial Law which by law cannot be excluded, restricted or modified.
15.2. Sale to Non-Consumers:
(a) In the case of Goods supplied by Pengelly to a Customer who is not a "consumer" (as defined in the Act), if the Goods do not correspond with the description of them on the invoice or are defective, then provided that the Goods are preserved intact and made available for inspection by a representative of Pengelly and are returned to Pengelly in the same order and condition as that in which they were delivered, Pengelly’s liability shall be limited at Pengelly’s option to replace those Goods or reimburse the Customer for the amount of the purchase price paid for them.
(b) Any claim under subclause (a) must be made in writing within twenty-one (21) days of the date of delivery of those Goods. However, where the non-compliance or defect was reasonably capable of being identified by the Customer on inspection and examination of the Goods upon delivery, then any notice or claim in relation to the Goods must be noted, where reasonable, on the consignment note, and otherwise must be made within seven (7) days of the date of delivery of those Goods.
15.3. Sales to Consumers:
In the case of Goods supplied by Pengelly to a Customer who is a “consumer” (as that term is defined in the Act), to the extent that the Goods are not of a kind ordinarily acquired for personal, domestic or household use or consumption , the liability of Pengelly to the Customer for breach of any consumer guarantee given in respect of the Goods under the Act (other than a guarantee under sections 51, 52 or 53 of the Australian Consumer Law) shall in all cases be limited, at the option of Pengelly, to any one or more of the following:
(a) the replacement of the Goods or the supply of equivalent goods;
(b) the repair of the Goods;
(c) the payment for the reasonable cost of replacing the Goods or of acquiring equivalent goods; or
(d) the payment of the reasonable cost of having the Goods repaired.
15.4. Services to Non-Consumers:
Pengelly’s liability in connection with the supply of Services to a person who is not a “consumer” (as that term is defined in the Act) shall be limited to:
(a) the supply of the Services again; or
(b) the payment of the cost of having the Services supplied again; at Pengelly’s sole discretion.
15.5. Services to Consumers:
In the case of Services supplied by Pengelly to a Customer who is a “consumer” (as that term is defined in the Act), to the extent that the Services supplied are not of a kind ordinarily acquired for personal, domestic or household use or consumption, the liability of Pengelly to the Customer for breach of any consumer guarantee given in respect of the Services under the Act shall in all cases be limited, at the option of Pengelly, to any one or more of the following:
(a) the supplying of the Services again; or
(b) the payment of the cost of having the Services supplied again.
15.6. Subject to the Act and these Terms and Conditions, the Customer agrees that:
(a) it has not relied on any inducement, representation or statement made by or on behalf of Pengelly in purchasing the Goods or Services;
(b) these Terms and Conditions set out the entire liability of Pengelly in respect of its liability under the Act or otherwise in respect of liabilities to a consumer for a breach of a condition, warranty or guarantee with respect to the sale of Goods or Services;
(c) to the extent that the limitations in clauses 15.3 to 15.6 do not apply, and to the extent permitted by law, Pengelly’s total aggregate liability in respect of any other claim by the Customer or a third party in connection with these Terms and Conditions shall be limited as follows:
(i) in respect of damage to property, Pengelly’s liability shall be limited to 100% of the value of the relevant Goods and/or Services;
(ii) in respect of special, indirect or consequential loss, clause 15.6(d) applies;
(iii) in respect of any other damages that are not indirect, special or consequential, Pengelly’s liability shall be limited to a maximum of 10% of the value of the relevant Goods and/or Services;
(d) Pengelly is not liable for indirect, special or consequential loss or damage (including but not limited to loss of goodwill, loss of profit, loss of revenue, loss of expected savings, opportunity costs, loss of business, loss of reputation and business interruption) whether arising in contract, tort (including negligence), under any statute or otherwise arising from or related in any way to these Terms and Conditions or their subject matter. The exclusion of liability under this clause shall be to the extent permitted by law;
(e) to the extent any claim or demand brought against Pengelly by any third party exceeds the liability set forth in these Terms and Conditions the Customer shall indemnify, defend and hold harmless Pengelly from and against such claim and demand. The Customer shall be obliged to advise Pengelly in writing and without delay of any damage or loss to be borne by Pengelly, or to have such damage or loss assessed by Pengelly. The exclusion of liability under this clause shall be to the extent permitted by law; and
(a) any dealer or third party that performs a repair job for a Pengelly account customer that is a “Non-Warranty Repair” including breakdowns must secure a direct method of payment from the customer for the repair.

16. SERVICE REPAIR
16.1. The Customer acknowledges that any property is presented by the Customer having taken all necessary steps to ensure that no loose items are able to damage that property, e.g. windscreens or any other part of the Customer’s equipment when raising and lowering a vehicle cabin.
16.2. The Customer accepts responsibility for any damages that may occur in this way.

17. FORCE MAJEURE
17.1. Pengelly shall not be liable for any failure or delay in supply or delivery of the Goods or Services w here such failure or delay is wholly or partly due to any cause or circumstance whatsoever outside the reasonable control of Pengelly including, but not limited to, war, strikes, lockouts, industrial disputes or unrest, government restrictions or intervention, transport delays, fire, act of God, breakdown of plant, shortage of supplies or labour, storm or tempest, theft, vandalism, riots, civil commotions or accidents of any kind.

18. TERMINATION AND DEFAULT
If the Customer fails to comply with any of these Terms and Conditions or being a natural person or persons commits any act of bankruptcy, or being a corporation passes a resolution for winding up or liquidation (other than for the purposes of reorganisation or reconstruction) or administration or enters into any composition or arrangement with creditors or if a receiver or manager or administrator or controller is appointed for any property or assets of the Customer or becomes liable to be wound up by reason of insolvency or if any petition is presented for its winding up, or if a liquidator or provisional liquidator or administrator is appointed, Pengelly may, in addition to exercising all or any of its rights against the Customer, suspend any further deliveries and immediately recover possession of any Goods not paid for in accordance with these Terms and Conditions.

19. RETURNS
19.1. Other than as set out in these Terms and Conditions, Pengelly shall not be liable to accept any returned Goods but may in its absolute discretion accept the return of Goods, provided that such Goods shall only be accepted for return with the prior written approval of a duly authorised representative of Pengelly.
19.2. Goods returned for credit pursuant to this clause will be subject to a handling and administration charge equivalent to 20% of the invoiced value of the returned Goods.
19.3. For all Goods submitted for return, all freight and other related expenses are the responsibility of the Customer.
19.4. Goods which are specially sourced within Australia and/or overseas are non-returnable.
19.5. All goods submitted for return must be accompanied by relevant invoice numbers.
19.6. The return of core deposits are excluded from this policy if returned within three months of original component purchase date.

20. GOVERNING LAW
20.1. The Customer agrees that these Terms and Conditions shall be construed according to the laws of the State or Territory as Pengelly may in its sole discretion determine. Proceedings by either Pengelly or the Customer may be instituted and/or continued in such State or Territory as Pengelly may in its sole discretion determine. Failing such determination, the Customer consents to any proceedings being instituted and heard by any appropriate Court sitting in the State of Queensland applying the laws of the State of Queensland

21. SERVICE OF DOCUMENTS
21.1. The Customer agrees that service of any notices or Court documents may be effected by forwarding same by prepaid post or facsimile to the last known address of the Customer.

22. STATEMENT OF DEBT
22.1. A certificate signed by a Director, Secretary, Financial Controller or Credit Manager of Pengelly shall be prima facie evidence of the amount of indebtedness of the Customer to Pengelly.

23. PRIVACY
23.1. By entering into this contract the Customer authorises Pengelly to hold and use the information the Customer provides to it, in any document including without limitation the Customer’s application for credit with Pengelly and during the term of the contract, to:
(a) manage the Customer’s account with Pengelly, including to send the Customer statements and invoices and collection purposes;
(b) obtain credit information about the Customer from credit referees and credit reference agencies; disclose credit information to credit reference agencies or other persons seeking credit references. The credit information is collected to assist Pengelly to ascertain the Customer’s credit status. Failure to provide the requested information may result in credit being refused;
(c) provide the Customer with information about Pengelly products and any special offers Pengelly believe may be of interest to the Customer, unless the Customer advises Pengelly otherwise; and
(d) transfer Customer information to related or associated companies and other entities that assist Pengelly to provide Customers with Goods and Services including subcontractors.

24. CONFIDENTIALITY
24.1. Each Party must keep absolutely confidential the existence of and the terms of this Contract. Each Party must not disclose these matters to any other person except:
(a) as required by law;
(b) with the express written authority of the other Party; (c) for the purpose of obtaining confidential accounting or legal advice; or
(d) for the purpose of enforcing this Contract.

25. DISPUTE RESOLUTION
25.1. The parties agree that a dispute or disagreement arising under this agreement will be dealt with as follows:
(a) the party claiming that there is a dispute will give the other party a notice setting out the nature of the dispute. If there is a dispute regarding an invoice or account issued by Pengelly, or if the Customer intends to withhold payment of all or part of an invoice or account for any reason, the Customer must issue a notice setting out the nature of the dispute or set off promptly after receipt of the invoice or account and by no later than ten (10) days after the date of the invoice or account;
(b) within five (5) business days of the issue of the notice under clause (a) (or such other period as agreed by the parties in writing) each party will nominate a representative to meet to discuss the issues raised in the notice;
(c) the representatives will try to settle the dispute by direct negotiation between them within five (5) business days of the parties nominating a representative;
(d) failing settlement within a further ten (10) business days or such other period as agreed by the parties in writing (or failure of one or both parties to nominate a representative within the period set out in above), the parties may commence legal proceedings or agree on some other means of resolving the dispute.

For the avoidance of doubt, nothing in this clause 27 will prevent Pengelly from commencing proceedings (or taking other enforcement action) to enforce payment by the Customer of an unpaid debt, regardless of whether Pengelly has first complied with in this clause 27.

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